This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Tailormadebytrixie.co.uk.
Information I Collect
To fulfil your order, you must provide me with certain information such as (this list is non-exhaustive) your name, email address, postal address, payment information, and the details of the product that you’re ordering You may also choose to provide me with additional personal information (for customised orders) if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services..
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
1. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
2. Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
3. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. This website uses Stripe for payment processing, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services, which is used to operate and improve the services, including fraud detection. For more details, please refer to Stripe's privacy policy at https://stripe.com/privacy.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Your Rights
Under data protection law, you have rights including:
Your right of access- You have the right to ask me for copies of your personal information.
Your right to rectification- You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
Your right to erasure- You have the right to ask me to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.
Your right to object to processing- You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability- You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.
How to Contact Me
For purposes of Data Protection law, I, Stacey Sutherland, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello@tailormadebytrixie.co.uk or Telephone on 07502283619.
August 2025